FAQ’S
Minimum Order
We require a minimum of $20 per order — because honestly, who stops at just one?
We bake from Denver, Colorado. While we do not have a physical store at the moment, you can place your order online for pickup or nationwide shipping.
Why can’t I order just one cookie?
Each batch requires time, quality ingredients, and resources to prepare. This helps us operate efficiently and ensure freshness for all customers.
Allergens
Our kitchen processes wheat, nuts, gluten, eggs, dairy, and other potential allergens.
We do our best to prevent cross-contamination, but it is possible. Please order with caution if you have allergies.
What ingredients do you use?
We use high-quality, preservative-free, fresh ingredients. Common ingredients include butter, vegetable shortening, brown sugar, refined sugar, eggs, wheat flour, cocoa powder, spices, chocolate, nuts, extracts, leavening agents, dairy, dried fruits, and salt.
Menu Availability
Why are some flavors available and not others?
We bake in small batches, by hand, to maintain freshness, quality, and taste. Our menu changes every Friday after 6:00 pm, depending on ingredient availability and seasonal flavors. This means you may find new flavors each week, while others remain on the menu.
Our Spoonable Desserts take more preparation time, so they are not available every week. When they are, they tend to sell out quickly
We accept orders from Friday until Thursday at midnight for both pickup and shipping.
Pickup and Shipping
What are your shipping and pickup days?
We ship to all continental U.S. and Puerto Rico.
Shipping day: Every Monday and Wednesday. Delivery time is usually 3–4 business days, depending on the carrier.
Pickup day:
Monday, 3:00-6:00 PM
Wednesday, 3:00-6:00 PM
Friday, 12:00–6:00 PM
Saturday 9:00-3:00 PM
Denver, CO. 80227.
We currently do not offer local delivery, but we can ship to Colorado.
What if I cannot make it to pickup on Friday?
We can ship your cookies the following shipping day along with online orders. Shipping fees will apply.
How should I store my cookies?
Room temperature: Store in their sealed package for up to 1 week.
To warm: Remove from packaging and heat in the microwave for 10 seconds, or in a preheated oven at 350°F (180°C) for 5–8 minutes.
Freezing: Keep in sealed packaging and place inside an airtight container for up to 2 months. To reheat, place frozen cookies (out of packaging) in a preheated oven at 350°F (180°C) for 8–10 minutes.
Training Experience
We offer a series of online courses where you can learn pastry from scratch, master foolproof recipes, and take your skills to the next level. Beyond baking, we also provide training on branding, shipping logistics, and design—helping you not only create delicious treats but also build and grow a successful business.
Contact
We’re usually busy baking (a.k.a. making your cookie dreams come true), so answering phone calls isn’t our strong suit.
You can email us at info@chubbylandcookies.com we check it daily
Thanks for your patience, and for keeping the ovens at Chubbyland Cookies running!
Do you attend events or pop-ups?
Yes. We attend select events, markets, and pop-up shops in the Denver area and occasionally in other cities.
Where are you located?
We bake from Lakewood, Colorado. While we do not have a physical store at the moment, you can place your order online for pickup or nationwide shipping.
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